CloudQuadrants: The Maturity Level of your laaS Service Level Agreement - Executive Summary
Insufficient information and the lack of transparency of cloud SLAs blocks the growth and potential of cloud. Getting to the bottom of an SLA is a time-consuming task, especially as it is common to compare multiple CSPs before taking a decision. Analysing cloud SLAs from A to Z is also cumbersome, since each CSPs uses their own definitions. It is almost as if CSPs may wish to keep its legal documentation less transparent than the cloud service customers wish for.
CloudQuadrants has done independent, extensive research, which scrutinizes the various maturity levels and content of SLAs of twelve widely used national and international Infrastructure-as-a-Service (IaaS) CSPs in the Netherlands. These include four (4) CSPs of Dutch origin, and eight (8) CSPs of American origin, being the ones set below. This research compares the IaaS SLAs of these CSPs on the basis of the Cloud SLA Standardisation Guidelines of the European Commission (Standardisation Guidelines). With the help of these guidelines and the expertise of CloudQuadrants, more than seventy (70) metrics, attributes, service level objectives, cloud document user interfaces and other basic requirements benchmark and evaluate the different IaaS SLAs. The results are various quadrants presenting the relative position of each CSP.
This executive summary gives you a sneak peek into the results that can be found in the full report of this CloudQuadrants IaaS SLA research and can be downloaded on this page.